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FAQs

Where are you located?

Headquarters is located in Ottawa, ON, Canada.  For the time being, however, we are strictly an online boutique.  All orders will be processed via our website only.  Once your order is placed, we will send your hair to be wefted via our manufacturer.  Once your order is received at headquarters, it will be put together in our lovely hair studio and have it shipped directly to your door.

Shipping Policy 

Due to high volume, we require 3 business days for processing, unless specified otherwise.  Once your order is put through and processed, this means that your hair has been sent for wefting.  Please consider this when ordering your extensions.  For our boutique to receive your wefted bundles, please allow 5 business days (this excludes weekends and postal holidays) From then on, shipping (Via Canada Post) will take 2-5 business days.  Please consider this when scheduling hair appointments with your stylists.

Vixen Label accepts International orders.

 

Due to hygienic reasons - no returns will be accepted.

 

How long will my extensions last? 

Our Remy extensions are sourced directly from the temples in India and are known to last well over 2-3 years when cared for properly.  Our Virgin hair extension are known to last 1-2 years. While we do not recommend the excessive use of heat on your extensions, we do understand that for most of you (us included) weaving your hair or making wigs is used as a fun protective style.  Hence, all the styling fun we like to have!  Keep in mind, however, that your extensions are raw human hair and thus, are susceptible to heat damage. Utilizing a heat protectant will minimize the damaging effects and increase longevity of the extensions

What are 100% Virgin Remy quality Hair Extensions?

Virgin quality extensions are some of the finest on the market, thus, worth the investment.  Virgin Remy Extensions are never before processed, therefore, they can easily be dyed and bleached to your fancy.  Every bundle comes from a single donor and all cuticles are aligned and going in the same direction.  We always recommend using a lower developer when bleaching the hair to avoid drying out your extensions followed by a deep conditioning ritual.  Who likes brittle looking extensions anyway?   

Can i wear my extensions back to back?

We do! You won't catch us without a fresh install hunny! As long as you properly maintain your extensions and thoroughly wash them in-between installs and not only during the install you should be able to rock your extensions back to back with no issues.  This will ensure that all oil build-up from our scalp is properly removed from the extensions.

What is the most efficient way to maintain my extensions?

We recommend washing your install on a weekly basis.  This ensures that all styling product build-up is seamlessly removed.   The excessive use of heat without the use of a heat protectant could harm the extensions overtime as well.  Keep in mind that your extensions are real human hair, with this being said they love moisture!  The use of a deep conditioning treatment followed by utilizing leave in conditioner every other week is key.

How long do you estimate shipping will take?

 Estimated times will be provided at check out once you select your preferred courier.  Generally,  2-5 business days should be allotted.

Can i order a custom length? 

Send us an email via our contact form, love. We'll see what we can do for you!

 

 

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